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#125927: "Game froze and no action can be done"
fixed: El error ha sido arreglado
1
¿Sobre qué es este informe?
¿Qué ha pasado? Por favor, selecciona una de las opciones siguientes
En algún momento, no he podido acceder a la interfaz del juego
Descripción detallada
• ¿Qué había en la pantalla cuando se quedó bloqueado? (¿mensaje de error?, ¿pantalla en blanco?, ¿una parte de la interfaz del juego?)
The game seems to not load properly. On the top shows the message: Loading.
Bellow: Connecting to your game.
But the game does not connect, I can't do an action. I can't even use the three bars on the high right to open the menu of options.
The players info also didn't load: players have no timer, and the amount of wagons each person have is shown as zero.• ¿Qué navegador estás usando?
Google Chrome v125
Historial de informes
2 jun 2024 7:15 • tiagovip • Los desarrolladores aún no han podido reproducir el error:
Link to the picture taken of the game: imgur.com/a/3dJUCmI
2 jun 2024 16:38 • 2_7182818 • Esto no es un error:
Thank you for your report.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
2 jun 2024 16:50 • tiagovip • Esto no es un error:
Hello! Yes, the problem is still happening. I tried to reload several times. And it occurs both in the app as well as in the web.
Regards
Regards
2 jun 2024 17:13 • 2_7182818 • Los desarrolladores aún no han podido reproducir el error:
Thank you for prompt response.
Then I need to contact BGA admin to know how to investigate this problem.
Then I need to contact BGA admin to know how to investigate this problem.
2 jun 2024 19:44 • tiagovip • Los desarrolladores aún no han podido reproducir el error:
Thanks! If I can help with anything, let me know.
3 jun 2024 17:17 • tiagovip • Los desarrolladores aún no han podido reproducir el error:
By the way, I'm keeping the game live. But it is being a hassle, as anytime I click in "next" in my per turn games, it goes to that match, and also now it says I'm out of time on it.
Thus, if this can be handled quickly, I thank you.
Thus, if this can be handled quickly, I thank you.
4 jun 2024 15:25 • 2_7182818 • El error ha sido confirmado por los desarrolladores:
Sorry for taking long.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
4 jun 2024 15:41 • tiagovip • El error ha sido confirmado por los desarrolladores:
I only remember drawing a second tile to use. Then I placed on a spot to see how it would go (trying places), but then the game didn't load. I refreshed, and was back in the game before I drew the tile. I drew it again (as I alredy knew what it was, and I was worry that if I did a different action, would break the game). The same thing happen, but now the loading never finished - maybe it was now, as you pointed out, considering I had 3 tiles, as I drew "twice" (even though it is the same tile, and for me, on the screen, only shows 2 tiles).
Anyway, I will leave the game, no worries.
Anyway, I will leave the game, no worries.
4 jun 2024 16:42 • 2_7182818 • El error ha sido confirmado por los desarrolladores:
Thank you for the information.
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
28 jun 2024 19:50 • 2_7182818 • El error ha sido arreglado:
I added verifying logic and output error log to investigate later.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
29 jun 2024 5:41 • Ninon888 • El error ha sido arreglado:
I had exactly the same mistake.#128739. Description 4 Jun 2024 16:41 • tiagovip describes my situation exactly.
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Por favor agrega aquí cualquier cosa que sea relevante para reproducir este error o entender tu sugerencia:
- Otro ID de partida / ID de jugada
- ¿Se resolvió el problema al pulsar F5?
- ¿Apareció el problema varias veces? ¿Cada vez? ¿Aleatoriamente?
- Si tienes una captura de este error (buena práctica), puedes usar Imgur.com para subirla y copiar/pegar el enlace aquí.
