#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
¿Sobre qué es este informe?
¿Qué ha pasado? Por favor, selecciona una de las opciones siguientes
¿Qué ha pasado? Por favor, selecciona una de las opciones siguientes
Por favor, comprueba si ya hay un informe sobre el mismo tema
Si es así, por favor VOTA por este informe. ¡A los informes con más votos se les da PRIORIDAD!
| # | Status | Votes | Game | Type | Title | Last update |
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Descripción detallada
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• Por favor, copia/pega el mensaje de error que ves en tu pantalla, si hay alguno.
Unknown email address when trying to recover the password for my account.
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• Por favor, explica lo que querías hacer, lo que hiciste y lo que pasó
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • ¿Qué navegador estás usando?
Google Chrome v97
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• Por favor, copia/pega el texto mostrado en inglés en lugar de en tu idioma. Si tienes una captura de este error (buena práctica), puedes usar Imgur.com para subirla y copiar/pegar el enlace aquí.
Unknown email address when trying to recover the password for my account.
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• ¿Está este texto disponible en el sistema de traducción? Si es así, ¿ha sido traducido hace más de 24 horas?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • ¿Qué navegador estás usando?
Google Chrome v97
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• Por favor explica tu sugerencia de manera precisa y concisa para que sea lo más fácil posible entender lo que quieres decir.
Unknown email address when trying to recover the password for my account.
• ¿Qué navegador estás usando?
Google Chrome v97
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• ¿Qué había en la pantalla cuando se quedó bloqueado? (¿mensaje de error?, ¿pantalla en blanco?, ¿una parte de la interfaz del juego?)
Unknown email address when trying to recover the password for my account.
• ¿Qué navegador estás usando?
Google Chrome v97
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• ¿Qué parte de las reglas no se ha respetado en la adaptación de BGA?
Unknown email address when trying to recover the password for my account.
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• ¿La infracción de las reglas es visible en la repetición de la partida? Si es así, ¿en qué jugada?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • ¿Qué navegador estás usando?
Google Chrome v97
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• ¿Qué acción de juego querías realizar?
Unknown email address when trying to recover the password for my account.
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• ¿Qué es lo que trataste de hacer para activar esta acción del juego?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• ¿Qué sucedió cuando lo hiciste (el mensaje de error, mensaje en la barra de estado del juego, ...)?
• ¿Qué navegador estás usando?
Google Chrome v97
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• ¿En qué etapa de la partida ocurrió el problema? ¿Cuál era la instrucción actual del juego?
Unknown email address when trying to recover the password for my account.
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• ¿Qué sucedió cuando trataste de hacer una acción de juego (mensaje de error, mensaje en la barra de estado del juego, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • ¿Qué navegador estás usando?
Google Chrome v97
-
• Por favor, describe el problema de visualización. Si tienes una captura de este error (buena práctica), puedes usar Imgur.com para subirla y copiar/pegar el enlace aquí.
Unknown email address when trying to recover the password for my account.
• ¿Qué navegador estás usando?
Google Chrome v97
-
• Por favor, copia/pega el texto mostrado en inglés en lugar de en tu idioma. Si tienes una captura de este error (buena práctica), puedes usar Imgur.com para subirla y copiar/pegar el enlace aquí.
Unknown email address when trying to recover the password for my account.
-
• ¿Está este texto disponible en el sistema de traducción? Si es así, ¿ha sido traducido hace más de 24 horas?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • ¿Qué navegador estás usando?
Google Chrome v97
-
• Por favor explica tu sugerencia de manera precisa y concisa para que sea lo más fácil posible entender lo que quieres decir.
Unknown email address when trying to recover the password for my account.
• ¿Qué navegador estás usando?
Google Chrome v97
Historial de informes
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Agregar a este informe
- Otro ID de partida / ID de jugada
- ¿Se resolvió el problema al pulsar F5?
- ¿Apareció el problema varias veces? ¿Cada vez? ¿Aleatoriamente?
- Si tienes una captura de este error (buena práctica), puedes usar Imgur.com para subirla y copiar/pegar el enlace aquí.
