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#71322: "Waiting time for loading lobby page is huge"
notabug: Esto no es un error
120
¿Sobre qué es este informe?
Página web de BGA
¿Qué ha pasado? Por favor, selecciona una de las opciones siguientes
Algo no funcionó correctamente al usar la página web (no durante una partida)
Descripción detallada
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• Por favor, copia/pega el mensaje de error que ves en tu pantalla, si hay alguno.
Some days ago, BGA lobby page isn't load instantly when we access it. Istead, it keeps loading for 2 or 3 minutes then ask If we are conected to internet. After that, you can play it normally.
Just waiting time is very anoying -
• Por favor, explica lo que querías hacer, lo que hiciste y lo que pasó
Every time you access lobby page on Android devices
• ¿Qué navegador estás usando?
Google Chrome v104
Historial de informes
6 sep 2022 17:34 • MarcondesBe • Los desarrolladores aún no han podido reproducir el error:
Don't have Imgur
13 sep 2022 7:51 • shawnsk • Los desarrolladores aún no han podido reproducir el error:
I'm seeing this with Chrome and Samsung being the default browser when using the app on my Galaxy A51.
Significant and noticable delays loading the games screen
Significant and noticable delays loading the games screen
17 sep 2022 19:59 • Han Shot First • Los desarrolladores aún no han podido reproducir el error:
I get this on multiple devices and on difference ISPs in different locations. Might be related to this as it started at the same time. boardgamearena.com/bug?id=71588 This issue is also being commented on in the forums.
20 sep 2022 19:50 • No_chat_sorry • Los desarrolladores aún no han podido reproducir el error:
Have reported this issue several times in the past few months. Starting to get seriously annoyed with BGA for still not having resolved the issue tbh.
21 sep 2022 1:56 • Silene • Los desarrolladores aún no han podido reproducir el error:
* on mobile running android chrome
* first time going to lobby worked fine
* after playing a game i hit the bga logo to return to main site. Then the crazy long loading happened (animated bga logo)
* i quit all aps and then started bga again which immediately brought me to main site without long loading
* repeated the same process 3x after playing another game and same moment when the long loading occurred
* it didn't happen like this 1 or 2 weeks ago (i actually never experienced it before, ever)
* 1.30am cest
* on mobile running android chrome
* first time going to lobby worked fine
* after playing a game i hit the bga logo to return to main site. Then the crazy long loading happened (animated bga logo)
* i quit all aps and then started bga again which immediately brought me to main site without long loading
* repeated the same process 3x after playing another game and same moment when the long loading occurred
* it didn't happen like this 1 or 2 weeks ago (i actually never experienced it before, ever)
* 1.30am cest
23 sep 2022 23:46 • GTSchemer • Los desarrolladores aún no han podido reproducir el error:
I have been seeing similar behavior requiring reloading.
There are also a lot of 404 load errors involving game_box75.png and similar URLs, but it seems those are being actively investigated. I am not sure how much of the slowness they may contribute.
There are also a lot of 404 load errors involving game_box75.png and similar URLs, but it seems those are being actively investigated. I am not sure how much of the slowness they may contribute.
24 sep 2022 3:18 • ufm • Los desarrolladores aún no han podido reproducir el error:
Loading lobby (boardgamearena.com/lobby) takes too long.
Perhaps I have played too many games and the lobby is loading all games I have played?
Perhaps I have played too many games and the lobby is loading all games I have played?
25 sep 2022 3:42 • ufm • Los desarrolladores aún no han podido reproducir el error:
I tried to remove some games in the list by quitting the player groups of games I don't play anymore, but it didn't work.
25 sep 2022 22:18 • hersh • Los desarrolladores aún no han podido reproducir el error:
i have a lot of "known" games which I think is triggering a similar behavior. does not matter type of device.
22 oct 2022 22:03 • Han Shot First • Los desarrolladores aún no han podido reproducir el error:
From Meeplelowda:
After doing a bit of poking around, it seems that whenever there is a delay completing the page load (of the Play Now page) it occurs when there is a long pause (long in Internet terms, as in 12 to 15 seconds) after this resource is requested:
/halloffame/halloffame/getDailyTables.html?dojo.preventCache=1666131756963
To clarify, I don't mean that the assets that are loaded after getDailyTables.html is requested take 12 to 15 seconds. Those assets are mainly the thumbnail png files for the games and each one loads on the order of 10ms to a couple hundred ms if read from disk cache, and on the order of microseconds if read from memory cache. I mean that there is a delay before the thumbnail assets are even requested. So even though the thumbnails may take 7 seconds to load, that is in addition to, not a part of, the delay before they are even requested.
For example, in the last waterfall I captured, getDailyTables.html was queued at 6.75 seconds after the page reload, but the first thumbnail asset (for Wingspan :D x.boardgamearena.net/data/gamem ... =165165215) was not queued until 15.68 seconds after page reload. Although in that case it was "only" a 9 second delay between getDailyTables.html being requested and the thumbnails starting to load, in prior tests the first thumbnail asset wasn't queued until 12 to 15 seconds after getDailyTables.html is requested.
The takeaway is that when the page stalls it is not the loading of the thumbnail assets that is the major contributor to the delay.
After doing a bit of poking around, it seems that whenever there is a delay completing the page load (of the Play Now page) it occurs when there is a long pause (long in Internet terms, as in 12 to 15 seconds) after this resource is requested:
/halloffame/halloffame/getDailyTables.html?dojo.preventCache=1666131756963
To clarify, I don't mean that the assets that are loaded after getDailyTables.html is requested take 12 to 15 seconds. Those assets are mainly the thumbnail png files for the games and each one loads on the order of 10ms to a couple hundred ms if read from disk cache, and on the order of microseconds if read from memory cache. I mean that there is a delay before the thumbnail assets are even requested. So even though the thumbnails may take 7 seconds to load, that is in addition to, not a part of, the delay before they are even requested.
For example, in the last waterfall I captured, getDailyTables.html was queued at 6.75 seconds after the page reload, but the first thumbnail asset (for Wingspan :D x.boardgamearena.net/data/gamem ... =165165215) was not queued until 15.68 seconds after page reload. Although in that case it was "only" a 9 second delay between getDailyTables.html being requested and the thumbnails starting to load, in prior tests the first thumbnail asset wasn't queued until 12 to 15 seconds after getDailyTables.html is requested.
The takeaway is that when the page stalls it is not the loading of the thumbnail assets that is the major contributor to the delay.
27 oct 2022 15:18 • geekwaygamer • Los desarrolladores aún no han podido reproducir el error:
i like to play several games , one after another. But i have to log off and log back on between each game because the page wont load between games. I have done the tests they offer and everything seems to check out fine. i use chrome, but i also tried firefox and explorer. i even changed internet providers ! I emptied my cache.. I dont know what else to try
2 nov 2022 3:06 • J-Effe IV • Los desarrolladores aún no han podido reproducir el error:
This occurs on computer as well, with google Chrome. (Erreur inattendue : Désolé, nous n'avons pas pu traiter votre demande assez rapidement. Merci de réessayer. Si le problème persiste, vous pouvez signaler un bug.
(reference: PA 02/11 03:02:17) )
(reference: PA 02/11 03:02:17) )
19 nov 2022 13:00 • Red5 • Los desarrolladores aún no han podido reproducir el error:
This happens all the time. The loading of the lobby and even the welcome page are so long I have to set my device down or leave the page and come back. If I press refresh then it will load the whole screen and then start the loading all over...
If I do play again for the same game (where it doesn't load every game) it still takes an incredibly long time.
It made me consider not renewing my membership; but I love bga and the access to games.
It happens on every device and every type of internet wifi or data; everywhere. Doesn't matter which game I play.
No images would help unless you want pictures of the cloud loading logo.
It's been happening for a long time now
If I do play again for the same game (where it doesn't load every game) it still takes an incredibly long time.
It made me consider not renewing my membership; but I love bga and the access to games.
It happens on every device and every type of internet wifi or data; everywhere. Doesn't matter which game I play.
No images would help unless you want pictures of the cloud loading logo.
It's been happening for a long time now
20 nov 2022 7:10 • ExpendableEnsign • Los desarrolladores aún no han podido reproducir el error:
There are a number of problems making the lobby extremely slow. Huge wait times can occur at various points, including:
"performing a TLS handshake" - possibly poor server settings?
"connect.facebook.net" - unnecessary external site access
"google.com" - unnecessary external site access
On top of that, the CPU usage is extreme. (Firefox often complains that that tab is slowing everything down and asks to kill it.) This compounds the other problems. Just waiting for the DNS lookup for connect.facebook.net can take many seconds, when it doesn't need to be accessed at all.
"performing a TLS handshake" - possibly poor server settings?
"connect.facebook.net" - unnecessary external site access
"google.com" - unnecessary external site access
On top of that, the CPU usage is extreme. (Firefox often complains that that tab is slowing everything down and asks to kill it.) This compounds the other problems. Just waiting for the DNS lookup for connect.facebook.net can take many seconds, when it doesn't need to be accessed at all.
22 nov 2022 8:46 • Mohnkern • Los desarrolladores aún no han podido reproducir el error:
Really sluggish November 22nd 2:4K am us eastern
28 nov 2022 21:36 • darknngel • Los desarrolladores aún no han podido reproducir el error:
la page d'accueil ne charge pas , les jeux n'apparaisse pas..
14 ene 2023 15:44 • kgfPatsfan • Los desarrolladores aún no han podido reproducir el error:
Same on PC with excellent internet connect. F5 cause "offline" message, and restarts wait time.
21 ene 2023 10:51 • vero14 • Los desarrolladores aún no han podido reproducir el error:
Le jeu n'a jamais pu charger malgré rechargement de la page... Aucun accès au jeu possible alors que internet ok sur tout le reste... pénalité et perte de elo as cause du site🤬🤬🤬
29 ene 2023 3:21 • Red5 • Los desarrolladores aún no han podido reproducir el error:
I just waited many mins for any BGA screen to load. When one didn't work on my tablet, I opened my laptop; both took forever to load. I tried the lobby, the welcome screen and the table screen... When it finally loaded instead of going to play a game I came here.
Looks like this has been a problem since early September and it's nearly February. That's nearly half a year friends. PLEASE please please fix this.
Looks like this has been a problem since early September and it's nearly February. That's nearly half a year friends. PLEASE please please fix this.
8 feb 2023 12:28 • yomab72 • Los desarrolladores aún no han podido reproducir el error:
la page d'acceuil ne charge pas completement (tres long )
quand la page jouer fonctionne, le jeu ne s'ouvre pas alors que j'ai rejoins une table
un message en rouge s'ouvre tres souvent " serveur de jeu injoignable, etes vous connecte a internet?"
Je suis sur laptop.
Sur telephone tout fonctionne parfaitement
quand la page jouer fonctionne, le jeu ne s'ouvre pas alors que j'ai rejoins une table
un message en rouge s'ouvre tres souvent " serveur de jeu injoignable, etes vous connecte a internet?"
Je suis sur laptop.
Sur telephone tout fonctionne parfaitement
15 feb 2023 2:09 • IM_CAT • Los desarrolladores aún no han podido reproducir el error:
Page never loaded, and ended up getting a penalty
24 feb 2023 13:19 • Kailerix • Los desarrolladores aún no han podido reproducir el error:
Chrome was not updating the progress, it looked to me as if it was the other player turn
16 mar 2023 20:36 • aldebarane8coimbra • Los desarrolladores aún no han podido reproducir el error:
Same on firefox (ios)
4 abr 2023 9:41 • YannisDr • Los desarrolladores aún no han podido reproducir el error:
That's happens to all platform I use (Windows, Android).
Perhaps BGA needs to change servers to faster ones.
I would certainly become Premium member for helping going to this direction.
Perhaps BGA needs to change servers to faster ones.
I would certainly become Premium member for helping going to this direction.
28 abr 2023 18:48 • davide1968 • Los desarrolladores aún no han podido reproducir el error:
I'm very Hungry because II lost reputations point,for the bga page don¿t load!
2 may 2023 10:57 • Nonenie • Los desarrolladores aún no han podido reproducir el error:
I have exactly the same problems than @RED5 :
"This happens all the time. The loading of the lobby and even the welcome page are so long I have to set my device down or leave the page and come back. If I press refresh then it will load the whole screen and then start the loading all over...
If I do play again for the same game (where it doesn't load every game) it still takes an incredibly long time."
"This happens all the time. The loading of the lobby and even the welcome page are so long I have to set my device down or leave the page and come back. If I press refresh then it will load the whole screen and then start the loading all over...
If I do play again for the same game (where it doesn't load every game) it still takes an incredibly long time."
18 may 2023 23:49 • _Redlum_ • Los desarrolladores aún no han podido reproducir el error:
How about the devs at BGA give us a status on this issue ? For me, it all started when the new interface was released. Can you acknowledge there is an issue? At least pay attention to the people reporting the issue ? You just increased the prices for the premium subscription... I am not likely to renew mine unless this gets fixed.
Thanks for the great games, but please do something to fix this very annoying loading time !
Thanks for the great games, but please do something to fix this very annoying loading time !
2 jun 2023 16:35 • simple123456 • Los desarrolladores aún no han podido reproducir el error:
在開始香料之路時更新美術包失敗，導致一直等待美術包更新，其他玩家把我踢除遊戲
20 jun 2023 4:58 • Commander Arthur • Los desarrolladores aún no han podido reproducir el error:
Using PC
Device name TFB-Excalibur
Processor Intel(R) Pentium(R) CPU G4560 @ 3.50GHz 3.50 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Chrome is up to date
Version 114.0.5735.134 (Official Build) (64-bit)
It started just a few weeks ago, I thought it was because of my ISP, yelled at them, have them checked my network, and even sent someone to check my hardwares, but the problem persists, only to BGA, the rest of my internet connections (and even crossout game which is notoriously known for bad network) are in excellent shape, high speed low drag.
No screenshot, just the cloud loading screen.
Device name TFB-Excalibur
Processor Intel(R) Pentium(R) CPU G4560 @ 3.50GHz 3.50 GHz
Installed RAM 8.00 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Chrome is up to date
Version 114.0.5735.134 (Official Build) (64-bit)
It started just a few weeks ago, I thought it was because of my ISP, yelled at them, have them checked my network, and even sent someone to check my hardwares, but the problem persists, only to BGA, the rest of my internet connections (and even crossout game which is notoriously known for bad network) are in excellent shape, high speed low drag.
No screenshot, just the cloud loading screen.
21 jun 2023 14:32 • gamemybrainsout • Los desarrolladores aún no han podido reproducir el error:
I have experienced this in both Firefox and Chrome, both fully updated. The "Play Now" page will rarely load. I eventually get an error message that the page is slowing down the browser. The only option is to Stop the load attempt. This is a circular action because clicking the Stop button causes the browser to attempt to reload the offending page.
30 jun 2023 16:36 • iphinphisan • Los desarrolladores aún no han podido reproducir el error:
I always get an error message "Unable to contact the server. Are you connected to the internet?". nothing wrong with my internet connections, only BGA have this problem
2 jul 2023 3:52 • cigma • Los desarrolladores aún no han podido reproducir el error:
Please see also discussion here: boardgamearena.com/forum/viewtopic.php?t=30912
31 jul 2023 16:03 • Cbarbara • Los desarrolladores aún no han podido reproducir el error:
Depuis plusieurs jours gros problèmes de connexion avec un message "serveur de jeux injoignable. Etes-vous connecté-e à internet?".
Ma connexion internet fonctionne parfaitement, j'ai testé 3 navigateurs mais toujours le même problème.
La page se charge extrêmement lentement et pas entièrement = possibilité de rejoindre des parties mais pas de créer des parties
J'ai été expulsé de plusieurs parties à cause de cela.
Since severals days big connection problems with a message "Unable to contact the server. Are you connected to the internet". My internet connection works perfectly, I tested 3 browsers but still the same problem.
The page loads extremely slowly and not completely = possibility to join games but not to create games
I got kicked out of multiple games because of this
Ma connexion internet fonctionne parfaitement, j'ai testé 3 navigateurs mais toujours le même problème.
La page se charge extrêmement lentement et pas entièrement = possibilité de rejoindre des parties mais pas de créer des parties
J'ai été expulsé de plusieurs parties à cause de cela.
Since severals days big connection problems with a message "Unable to contact the server. Are you connected to the internet". My internet connection works perfectly, I tested 3 browsers but still the same problem.
The page loads extremely slowly and not completely = possibility to join games but not to create games
I got kicked out of multiple games because of this
21 ago 2023 18:44 • mikkashar • Los desarrolladores aún no han podido reproducir el error:
I am likewise seeing annoyingly long load times for boardgamearena.com/lobby, with firefox on ubuntu, US Eastern, with a reasonably solid network connection.
29 oct 2023 9:57 • kellymeow • Los desarrolladores aún no han podido reproducir el error:
I can't even access to the lobby page for few days, waiting time is too long, more than 10 mins. If it continues, I will unsubscribe.
3 feb 2024 23:22 • skued • Los desarrolladores aún no han podido reproducir el error:
won't load on iphone chrome... goes to sleep before loads.
1 mar 2024 9:41 • DrClick • Esto no es un error:
Not a bug but related to the lobby changes and server issues.
1 mar 2024 9:41 • DrClick • Esto no es un error:
Not a bug but related to the lobby changes and server issues.
1 mar 2024 19:22 • miklomike • Esto no es un error:
How is this not a bug if it has been going on for over a year and it is just as bad as before. Is nothing being done to improve it back to the speed it used to be?
9 may 2024 14:48 • ambrokwan • Esto no es un error:
Very frequently I can't access to the lobby page, it's been happening for months. I can create rooms in other pages, but the lobby page the prefered method for me. Waiting time is too long, sometimes more than 10 minutes, and sometimes doesn't even work. Very disappointing.
9 jun 2024 14:55 • meepleblender • Esto no es un error:
Today the same happened to me, I tried deleting the cache, and cookies from BGA, is doesn't work, I saw the the lobby goes slow if I don't collapse the game menus but I don't know how to solve it
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